logo makes perfect business sense

Open a Trade account in just a few minutes

choice logo
VIEW
/media/wysiwyg/Trade/2016/wk47/layer-10.png

Choice

We offer an unrivaled collection and instant access to thousands of interior products providing everything you need for your next design project all in a single order.

If you need a specific piece or a different size our dedicated trade team are on hand to help you source unique and bespoke pieces.

dicount logo
VIEW
  • Trade discounts available on all products.
  • We offer a trade discount on all products- the amount of discount varies across each brand and is a minimum of 20%.
  • Please note that all our prices on the website are the retail prices and include VAT.
  • The minimum opening order to receive trade discount is £500.00. We offer a price promise on all products.
  • Free UK delivery and Returns on all orders.
  • Contact us for a quotation.
service logo
VIEW
  • You place one order for all your products on the Houseology website
  • We automate and manage all your order admin for you
  • We consolidate your order and manage all the logistics, deliveries and returns
  • We deliver to site on your requested date, and if required, will unpack and assemble removing all packaging
  • We provide international Capability including taxes, delivery, customs
  • We offer free UK Delivery
faqs logo
VIEW

Do you offer a trade discount?

Yes we do and we will be able to calculate this for you based on your individual order. Please note that the prices displayed on Houseology.com are not trade prices and are inclusive of VAT.

Why when I am logged in to my account the prices do not change?

When you log in to your account the prices shown are the retail prices. In order to receive your trade discount please contact us. You can contact us on +44 (0)141 212 6687 or e-mail trade@houseology.com.

I have been offered a lower price elsewhere, can you match it?

We regularly check our pricing to ensure we are offering you the best possible rates, however, if you find a product at a better price with one of our competitors, we will match it. For full details view our Price Promise or ask one of the Trade at Houseology team.

Will there be a dedicated team member to look after my account?

Yes, you will have a dedicated member of the Trade at Houseology team who will be on hand from start to finish to ensure everything runs smoothly, however, every member of our experienced team will also be happy to help you.

Sourcing

I am looking to source a piece from one of your brands that isn’t displayed on the Trade at Houseology website – can this be arranged?

We work extremely closely with our brands on a daily basis and so if you can’t see what you’re looking for, let us know and we will try and source it for you. Simply send us the details of the product you are looking for and we will get you a quote as soon as we can.

I am looking to source a piece from a brand that is not displayed on Trade at Houseology website –can this be arranged?

Yes, let us know the product you are looking for and we will try to source it, even if the brand is not displayed on our website. We are always happy to try and deliver you any product you request.

Can you arrange for samples to be sent to me?

Yes, we can organise fabric and materials samples to ensure you find the right piece for your project – contact the team and we can arrange to send samples directly to you.

Payment

What Kinds Of Payment Methods Do You Accept?

TradeatHouseology.com is a UK based website operating within the UK. Purchases on the website can be securely paid via PayPal, AMEX, Credit or Debit cards. All payments are processed in Pounds Sterling (GBP).

Should I directly process an order online?

Prices shown online are the retail prices, please contact our dedicated trade team who will provide a pro forma invoice including your trade discount.

Orders can be processed online using a unique discount code or by bank transfer.

Delivery

Do you deliver internationally?

Yes, we travel the world looking for new products and inspiration and we can ship your orders far and wide.

I am working on a project in Switzerland, can you arrange the shipping and paperwork?

We ship all over the world and our in-house logistics team will work through the entire process for you including taxes and shipping deadlines leaving you free to concentrate on other aspects of your project.

Can I track my order?

Yes. When your order has been passed to the courier, a tracking code is automatically generated and this is emailed to you with instructions on how to use it. If you have set up a Houseology account, the status of your order can also be found in your own login area. Larger items and bespoke furniture are tracked by Houseology and we will keep in regular contact to inform you of your order's progress.

I would like to purchase multiple pieces, can these be sent altogether?

Absolutely. We understand the unique challenges that you face and offer consolidated delivery so that you only have to be on site to take delivery once. If you are ordering multiple items over the course of your project, we can hold all of your items in our UK-based warehouse and arrange for a single delivery on your preferred delivery date.

I need pieces delivered tomorrow – can this be organised?

We hold a wide range of products in stock in our UK warehouse, simply order by 3pm to secure next working day delivery.

Can I change the delivery address after my payment?

Yes, you can as long as the items have not been dispatched. If you decide that you want to change the delivery address please contact us as soon as possible and we will arrange it for you.

Returns and Refunds

How do I return goods?

Under our 30 day guarantee, please contact us within 14 days of receiving the goods by email to customerservice@houseology.com or call us on +44 (0)141 280 2047 to inform us of your intention to return.

You will then be given a Returns Authorisation Number to write on the delivery note. Make sure you include this within the returns parcel for speedy processing on return to our UK warehouse so that your refund can be applied as soon as possible to your original method of payment. Houseology will credit the price paid for the goods in full within 10 working days of receiving them.

Please then return the goods in perfect condition, unused, unwashed and with the original packaging intact. It is important for your own security that you obtain proof of posting as, under our 30 day extended returns policy we cannot accept responsibility for goods that are lost or damaged in transit back to the warehouse, unless we are bringing them back.

Can't you collect the goods from me?

That is not a problem - if your return is not furniture, sofas, chairs, mirrors, lighting & rugs we can still make things easy for you and organise a collection. The cost of this can be charged to your account and will deducted from any refund due. If you wish this option, let us know and we will contact you to arrange everything for you and confirm your courier options and cost of collection.

What about returning non-standard, customised or special order products?

Non-standard, customised or special order products (e.g. large furniture items, headboards, sofas, chairs in your own choice of fabric and size) or goods that have been confirmed to you as non-standard, customised or special order, cannot be covered by our returns Policy or 30 day money back guarantee unless faulty.

You are able to return these goods for a refund, however in such cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred.

If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply

What happens if my goods arrive damaged or faulty?

In the event that you receive your order in a faulty or damaged condition, [including customised products] please contact us within 48 hours by email at customerservice@houseology.com or phone us on +44 (0)141 280 2047 and we will make the necessary arrangements to collect the damaged/faulty goods.

We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.

/media/wysiwyg/Trade/2016/wk47/apply_wht.png

* Required Fields