Do you have a question for the Trade at Houseology team? Check out our frequently asked questions below or contact the team today.
Do you offer a trade discount?
Yes we do and we will be able to calculate this for you based on your individual order. Please note that the prices displayed on Houseology.com are not trade prices and are inclusive of VAT.
I have been offered a lower price elsewhere, can you match it?
We regularly check our pricing to ensure we are offering you the best possible rates, however, if you find a product at a better price with one of our competitors, we will match it. For full details view our Price Promise or ask one of the Trade at Houseology team.
I would like to purchase multiple pieces, can these be sent altogether?
Absolutely. We understand the unique challenges that you face and offer consolidated delivery so that you only have to be on site to take delivery once. If you are ordering multiple items over the course of your project, we can hold all of your items in our UK-based warehouse and arrange for a single delivery on your preferred delivery date.
I am looking to source a piece from one of your brands that isn’t displayed on the Houseology website – can this be arranged?<
We work extremely closely with our brands on a daily basis and so if you can’t see what you’re looking for, let us know and we will try and source it for you. Simply send us the details of the product you are looking for and we will get you a quote as soon as we can.
My project requires a non-standard sized piece, can you arrange for a bespoke design to be created?
We work with a large number of brands and design professionals and so can work with you on bespoke and made-to-order designs. Contact us with the details of your project and we will be delighted to help.
am working on a project in the USA, can you arrange the shipping and paperwork?
We ship all over the world and our in-house logistics team will work through the entire process for you including taxes and shipping deadlines leaving you free to concentrate on other aspects of your project.
I need pieces delivered tomorrow – can this be organised?
We hold a wide range of products in stock in our UK warehouse, simply order by 3pm to secure next working day delivery.
Will there be a dedicated team member to look after my account?
Yes, you will have a dedicated member of the Trade at Houseology team who will be on hand from start to finish to ensure everything runs smoothly, however, every member of our experienced team will also be happy to help you.
Can you arrange for samples to be sent to me?
Yes, we can organise fabric and materials samples to ensure you find the right piece for your project – contact the team and we can arrange to send samples directly to you.