We are The UK's Premier Online Interior Design Store and we know you can't wait to get your order...


We know how much you’re looking forward to receiving your Houseology purchases and so we have made our delivery and returns system as easy as possible. 

When and how will I receive my order?

Our team is trained to make sure you receive your goods as quickly and easily as possible. All orders received and accepted before 5pm will (depending on stock availability) be dispatched from the warehouse on the same day (Mon-Fri) and delivered the next working day (excluding outlying areas). Orders received after 5pm, if they are in stock, will be dispatched on the next working day. We partner professional courier companies and all orders are dispatched to them. They then deliver them to UK mainland customers within 3-7 working days, excluding bank holidays.

Is everything in stock?

To give you as much choice as possible, we offer a large selection of furniture, lighting, homewares and accessories and we can also supply any product from any of our suppliers, even if it is not shown on our website. Simply contact us and let us know what you’re looking for and we'll do the rest!

Many of our products are held in stock in our warehouse for next working day dispatch and we show stock availability clearly on each product page. With larger items including some furniture, lighting and more specialist pieces, we order these in for you and clearly show the delivery dates on each product page as well as in the shopping cart prior to checkout.

Our aim is always to give you clear expectations on the likely delivery times of each product and to communicate with you regularly if there are any delays. Our customer service and logistics teams are fully trained to minimise and resolve any problems for you promptly and effectively.

In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore, towards the end of a season, products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or, if that is not suitable, a full refund. Our design team can also source alternatives for you that closely match your first choice.

Our collections include a variety of bespoke products such as headboards and sofas that are made to order specifically for you in your chosen materials or dimensions. Delivery of these items will generally be agreed with you prior to ordering. From time to time, textiles or materials that make up our bespoke products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.

We partner with a variety of courier and carrier services and will select the most appropriate service for your order. However as much as we try, sometimes due to circumstances outwith our control, e.g. poor weather or international holidays or delays during peak periods with the couriers, dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network. This doesn't happen often, but it is possible. In these circumstances we cannot accept liability for any loss or damage (whether direct or indirect) for deliveries made outwith the estimated date for delivery.

What about custom pieces and made to order furniture?

Larger pieces and furniture made to order (classified as special or non-standard goods) are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.

How much does delivery cost and how long does it take?

We have three main delivery options for UK mainland delivery, each with their own costs - currently we are offering free standard UK mainland delivery on orders for a limited time only:


  • Delivered by DPD next working day (depending on stock availability)
  • Order must be placed by 5pm
  • Delivered Monday – Friday, 8.30am - 6pm


  • Delivered within 3-5 working days
  • Delivered Monday – Friday, 8.30am - 6pm


  • Delivered within 3-6 weeks unless otherwise stated
  • Delivered Monday – Friday, 7am-7pm
  • Individual costs are available in the shopping cart



See International Shipping for further information


Multiple consignment orders and part ship items may be subject to additional delivery charges, depending on the number, size and weight of your order. This is automatically calculated at the checkout where we also have a shipping calculator for you to review the costs prior to making a purchase.

Can I track my order?

Yes. When your order has been passed to the courier, a tracking code is automatically generated and this is emailed to you with instructions on how to use it. If you have set up a Houseology account, the status of your order can also be found in your own login area. Larger items and bespoke furniture are tracked by Houseology and we will keep in regular contact to inform you of your order's progress.

Do I need to be in when the delivery arrives?

Yes we require someone to be at the stated delivery address to receive the goods. If you would prefer to have your goods delivered to an alternative address please notify us at the time of order. Items are delivered by our expert courier network to the delivery address stated on the order - a signature will then be required as proof of delivery. For larger pieces of furniture or lighting, our couriers will contact you in advance to arrange a suitable delivery slot when you will available to accept delivery.

Could I request for my goods to be left in a safe place?

If you would prefer to have the goods left in a safe place please contact our Customer Service Team with specific delivery instructions and we will try to accommodate your request. Please note however, goods will be left at your own risk and Houseology will not accept any responsibility for damage or loss of goods.

When do deliveries take place?

Deliveries can take place between 8.30am and 6.00pm Monday to Friday. As we partner professional couriers to deliver your goods in perfect condition, Houseology does not schedule the delivery routes or rotas, and therefore, as a rule, we cannot advise on exact dates or times for deliveries. We can however do our best to work something out if your delivery is time critical. Remember that deliveries can be affected by Bank Holidays and Public Holidays – and, occasionally, the weather!

What happens if I miss my agreed delivery slot?

In the unlikely event that no one is available to receive the delivery you will either receive a card from our designated courier or our customer service team will contact you directly to confirm the next steps for re-delivery. 

If a confirmed delivery slot fails on its first attempt, we will endeavour to re-deliver, however you may incur a failed delivery charge. In the event of multiple failed attempts to deliver your goods you may be required to pay further delivery charges before your goods can be despatched.

Do you charge for failed delivery & re-despatch fees?

Yes. Failed deliveries do unfortunately come with a cost, with vehicle allocation, route planning and drivers road time all taken into consideration. If you do need to make changes to your delivery please ensure you give us plenty of notice so we can avoid lost fees. Please let us know by 12pm the working day prior to delivery, at the latest.

If a delivery fails due to the item not fitting into the property then you will be charged for the price of the original delivery as standard; if you wish us to re-despatch the item then the re-despatch will also be chargeable.

If your initial delivery was free delivery you will be subject to a flat rate failed delivery charge of £50 on all deliveries that fail.

Read our Measuring Advice and Access Checks section before ordering to ensure your delivery goes without a hitch.

Why is tracking information not available?

Sometimes tracking information won't be available and this is usually due to the timing of packages arriving with, and being updated by the carrier. Some shipping methods, such as Standard International, are not currently fully trackable. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time. If you have any concerns please email us at customerservice@houseology.com.