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Where do we ship to?
We travel the world looking for new products and inspiration and we can ship your orders far and wide.
From our UK based warehouse, we partner with selected international couriers to transport your goods to the following places:
UK, Channel Islands, Isle of Man, British Forces Post Office.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain [including Andorra, Gibraltar & Canary Islands], Sweden, Switzerland [including Liechtenstein] and Turkey.
The Rest Of The World:
Antigua, Argentina, Australia, Bahamas, Bahrain, Barbados, Belarus, Brazil, Brunei, Canada, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Cuba, Egypt, Fallkland Islands, Fiji, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon, Maldives, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, South Africa, Syria, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam and Virgin Islands.
We also deliver to many other countries, please contact us at firstname.lastname@example.org if your destination country is not shown above.
How much does international shipping cost and how long will my order take to get there?
This depends on where you want your goods to go and the size and weight of the boxes. When you enter your delivery address at the checkout, it will automatically calculate the best courier service for the size and weight of the delivery, and the associated cost.
If your items are in stock, most International orders are delivered within 5-15 working days, our clever couriers have been known to move things along a lot quicker!
What about payment, currencies and exchange rates?
Houseology.com is a UK based website operating within the UK. Purchases on the website can be securely paid via PayPal, AMEX, Credit or Debit cards. All payments are processed in Pounds Sterling (GBP).
We have an option on the website (see the top line header) where you can choose to display all prices Euros, Australian Dollars, Emirati Dirhams or US Dollars based on live conversion rates. This enables you to view the cost of your transaction, in your chosen currency, based on real time currency conversion from GBP by Moneybrokers.com. This is a service designed to make currency conversion calculations easier for you.
Throughout the check-out process, the cost of your purchase will be shown in your chosen currency, until the final step before making a payment, when we will show you the exact GBP equivalent that will be charged to your chosen method of payment.
International credit card providers or banks out with the UK will determine their own exchange rates and might also add an additional processing or administration charge that the card holder will be liable to pay. Houseology.com do not have any control over these exchange rates or charges and our advice would be to check with your bank if you are unsure about exchange rates prior to making a purchase which will be shipped via international delivery.
What about VAT?
The Houseology shopping cart automatically calculates whether VAT is due or not on your purchase and this depends on the delivery address of your order. As a guide, VAT is deducted from all export orders outside the European Union (EU) - meaning that if you want to ship outwith the EU you save the VAT element (currently at 20%) from your order.
However, it is important to note that overseas deliveries are often subject to local import duties and entry taxes at their final destination. The local authority there will normally contact the recipient at this stage if it is relevant. Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods.
What do I need to know about customs or importing?
Goods exported from the UK within the EU do not have to be declared to Customs. Goods exported to places outwith these countries are subject to local regulations. This includes goods bought over the Internet.
It has been known for deliveries to be affected by Customs and Excise delays in the final destination country from time to time. This depends very much on the local legislation, and if you are concerned, it is advisable to contact them for further information. For more detailed advice or further information on tax and duty visit www.hmce.gov.uk
What if I want to return the goods for a refund?
Houseology.com’s extended returns policy allows you to return goods for a refund - even where there is no legal right to arrange a refund or exchange - so you can shop with complete peace of mind. To make a return you must have obtained a Returns Authorisation Number from our customer service team and followed the general terms noted in our Returns Policy.
Internationally shipped items must be unused and returned with the original packaging still intact and in a resalable condition within 35 days of receipt of your goods. Houseology.com will refund the price paid for the goods in full once returned, inspected and processed in our UK warehouse, but shipping costs and any other duties or taxes cannot be refunded. Our returns policy does not affect your legal and statutory consumer rights.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of misfitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products safely and professionally.