Customer Feedback


We would like to say thank-you for the wonderful feedback you provide to the Houseology Customer Service team every day - here is a small sample of your comments received in the past 12 months...

"My order just arrived in the hour slot you gave me!! That's amazing.Really lovely - all beautifully packaged in loads of bubble wrap.I'm a very happy customer :)"
Debbie Main, UK

"I just wanted to let you know how that we are absolutely delighted with the lamp. Sometimes you can buy something online and you can be really disappointed when it arrives, but I tell you this product is even better in the flesh. The overall look, quality and the workmanship is outstanding and fantastic value for money. I would also like to add that when we decided we wanted to buy this lamp, we did a lot of research and contacted a lot of companies. Your company was one of the quickest to respond to my emails and you were able to answer all my questions promptly, this along with the fact that you were offereing a very reasonable price for P+P made our decision to buy from you all the more easy.

And the added bonus was it arrived 1 week earlier than anticipated. I have been talking to everybody about it, telling them where we got it and I just wanted to let you know how happy we are with the product and the service and sincerely hope to do business with you again."
Carol & Ewen, Scotland

"I just wanted to let you know, I really love receiving the Houseology emails. They’re so well put together and they make me want to buy everything that they’re advertising!"
Nicola Thompson, Australia

Firstly, wow!.... what a service you provide.
Thank you so very much for taking your personal time to deliver my new addition to the lounge just in time for Christmas, I am speechless. The chair is beautiful and most certainly belongs in the "Luxe" category of your up and coming revamped web site, i cannot wait to surf your site on the 10th Jan!!!. May i say how impressed I am with all the staff at Houseology, friendly, professional and definitely an asset to your business, something in this day and age rarely experienced. Special mention to Denise who knows what the client wants and how to achieve the look!
I hope you all have a Cool Yule and I look forward to shopping with you again."
Mo Redford, UK

"Just a wee line to say THANK YOU VERY MUCH.  Our gorgeous new dining chairs arrived yesterday, ( although one poor wee delivery man was having kittens about leaving the boxes in our car-port, bless him,) and we couldn't be more delighted - not just with the chairs, but with the customer care of all involved in the processing of this order.  I had called initially in much of a panic as an upholsterer had wrecked my dining chairs and with only a couple of weeks till Christmas I was in need of accurate & honest delivery times and a prompt response to my request for an order. Thank you again for your exemplary customer care."
Pauline Booth, UK

"Hello Jim, thanks a lot. I like reseller who cares about their customers so I’m not going to waste time by thinking I can find a lower price"
Lucie Komendov, Czech Republic

"All cushions were all received in very good time, many thanks! And they looked absolutely fantastic on screen with the Sugababes!! And the team were extremely quick to snap up the cushions once we had finished shooting…Many thanks for your help and great service, we won’t hesitate to use you again."
Joe Richards, MTV

"Thanks Nicola. That would be perfect if it arrives just before I go away! All the clocks are fantastic - I spent a long time looking for a nice, unusual, classy one ... then I found two in your store so I just decided to have both! :-) It was hard to decide on the colour but I'm pleased I plumped for the orange butterfly one and I'm sure I will like the yellow freebird one just as much. Thanks again for all your help over this"
Helen Dutton, UK

"That's a great idea and your generous assistance is very much appreciated. Again, thanks for your kind assistance in order to finalise the order".
Liz Cheung, UK

"Wanted to let you know the cushion arrived all safe and sound this morning and it is yummy!"
Helena Hardman, USA

"Hi Nicola that’s the chess pieces ordered.  Thank you so much for the service you have provided it has been excellent".
Herriot Michelle, UK

"Just want to let you know that the towels arrived today - many thanks, the towels are wonderful, exactly as described".
Joanne Fuller, Austraila

"The chest arrived and it is all in good order. Thanks very much for all your help with this. Your customer service has been excellent. Thanks".
Jane Grover, UK

"The cushions arrived earlier this afternoon so they must've been dispatched very quickly from Miami. My wife was thrilled with both cushions and the wrapping was lovely. She wasn't aware that I'd ordered them so it was a real surprise for her. Many thanks again for all your help with our order which has been much appreciated".
Mark Lynsay, USA

"The rug arrived a few hours ago and it is georgeous! Thanks very much for everything you have done - The service from Houseology has been absolutely brilliant".
Anne Olhoff, USA

"Many thanks indeed. I am very impressed with not only your web site but your customer service !"
Hester Larkin, UK

"We have received our lights and we are delighted with them, although we have not yet got them up. We are really happy with the service provided".
Kirsty Fergusson, UK

"Just to say that the mirror arrived on Thursday and we are very pleased with it".
Moira Gray, UK

"Dear Jim,  The lamp arrived safe and sound and firstly thank you for refunding my postage, that was very kind of you and secondly, OH MY GOD, ITS STUNNING, ABSOLUTELY STUNNING, I LOVE IT LOVE IT LOVE IT!! Well worth the wait.  Once again thank you.  With kind regards Linda Malcolm. Cornwall, who is in love with her LAMP!!"
Linda Malcolm, UK

"The Fabio Chair is fabulous. My daughter loves it! Well wrapped up. Just had to hook it on so no hassle at all. Thanks again."
Aleda Morillo, UK

"I have received the butterfly clock; it is very beautiful. Thank you for your help".
Yi-Ju Chang, UK